Frequently Asked Questions

Q. Are there any species which are noxious in my home state/territory

A. Each Australian State and Territory has its own listing of noxious or prohibited aquatic species. Whilst we have listed many of these restrictions in our species descriptions, it is ultimately your responsibility to ensure you are complying with regulations in your state or territory.

Q. I live in an area out of your designated shipping areas, can you ship to me?

A. In the near future we are intending to expand our shipping destinations. If you have any questions please contact us at online@coburgaquarium.com.au

Q. No-one will be home to sign for receiving my order, can you still send fish to me?

A. Yes! Our couriers are instructed to leave your order at your front door if you are not at home, unless specified otherwise.

Q. Can I choose the sex of the fish, or colour etc..?

A. Requests for males, females or pairs etc can not normally be fulfilled. Many species may either be too difficult to sex accurately (too young to start showing sexual differentiation, minimal characteristics to determine the fish's sex). The best way of obtaining a pair is to order a small group of that fish. Particular colours can not normally be ordered, but they can sometimes be pre-ordered. Please contact online@coburgaquarium.com.au with your query regarding special requests, or add a note (e.g. pair if possible) into the special comments on your order.

Q. Can the courier telephone me when he is about to deliver my order?

A. Unfortunately it is not possible for couriers to advise you a delivery time for your consignment.

Q. I just placed an order, when can I expect it to arrive?

We dispatch orders every Monday and Tuesday. Orders received by 10am Tuesday will be shipped the same day, normally for delivery within 24 hours of despatch. In some situations, the transit time may be 48 hours.

You will be notified via e-mail on the day your order has been shipped.

Q. My box contains a little white bag in it, what is it?

A. This is a heat pack which is used to help stabilize the temperature within the box during colder months. It is not reusable, discard it after unpacking your fish.

Q. I think the fish you sent are the wrong size, what do I do?

A. Sizes of fish on sale can depend on variables such as whether the fish are wild caught, or if they are in season. Some species have quite noticeable size difference between the sexes (eg male Endler Guppies and female Apistogramma grow to about half the size of their partners). Fish are measured from the tip of the nose to tip of the tail. If you believe you have been sent undersized fish, please take a photo of the fish lying against a ruler and send your query to online@coburgaquarium.com.au We will provide a price adjustment and store credit if indeed the wrong sized fish was sent.

Q. The fish you sent me don’t look like the photos on your website, what do I do?

A. After traveling for 24-48 hours, many fishes take a day or two to settle into their new home and to start to show their natural colours. Please note the images on our website are examples to give you an indication of what the species can look like. We are gradually building up a range of photos of each species, to show you the variations within a species, depending on its age, mood or sex. For example, in species such as Cichlids and Rainbowfishes, adults can look quite different compared to juveniles. If after several days you still believe you were sent the wrong fish, please take a photograph of the fish and e-mail it to online@coburgaquarium.com.au We will then check the identity and provide a store credit if indeed the wrong fish was sent.